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Refund Policy

Last updated

1.Overview

This policy explains when payments to ReiClose, operated by AmericanLeads, LLC, can be refunded. It forms part of our Terms of Service; if the two ever differ, the Terms of Service apply.

2.Free trial

New organizations start with a 30-day free trial of the Starter Plan. A payment card is required to start it, but nothing is charged during the trial, and we email the account owner about 3 days before it ends. To avoid being charged, cancel from your billing settings before the trial ends. A charge made when the trial ends because it was not cancelled is not refundable.

3.Subscriptions

All plans are billed monthly, in advance. You may cancel at any time from your billing settings. Cancellation stops the next renewal; your plan stays active until the end of the billing period you have already paid for.

  • We do not refund partial months, unused time, or unused user seats.
  • Charges for upgrades or added users, made when you complete the new checkout, are not refundable.
  • Downgrades and removed users take effect at the next renewal and do not create a refund or credit.

4.Text credits and usage

Prepaid text credits do not expire and are not refundable. Included text segments reset each billing month and do not roll over. Contract sends and other usage counted against your plan are not refunded or restored, including when a contract is voided after it was sent.

5.Billing errors

We refund charges that should not have happened, in full:

  • Duplicate payments. If you are charged twice for the same plan, we cancel the extra subscription and refund the duplicate payment. We usually catch these ourselves and email you when it happens.
  • Charges after cancellation. If you are charged for a billing period that starts after your cancellation took effect.
  • Incorrect amounts. If you are charged more than the price shown at checkout, we refund the difference.

Report a billing error within 60 days of the charge. A full refund of a subscription payment ends the paid access that payment covered.

6.How to request a refund

Email support@reiclose.com from the account owner's email address with your organization name, the date and amount of the charge, and the reason. We reply within 2 business days. Approved refunds go back to the original payment method, and most banks show them within 5 to 10 business days.

Please contact us before disputing a charge with your bank; we can usually fix a billing error faster.

7.Contact

For questions about this policy, contact us at:

AmericanLeads, LLC
131 Continental Drive, Suite 305, Newark, DE 19713
(726) 268-4472
support@reiclose.com